Change of address and online rate notices

Online Rates Notices

Ratepayers can have their rate notice emailed to them by creating an account with eRates.

This portal allows you to add more properties, register multiple email addresses, and log in at any time to view your notices. 

To create an account, have your rate notice handy so you can input your Assessment ID and Name exactly as it appears on your rate notice. 

For example:

Assessment ID: 12345

Name: CITIZEN, A B 

Register here to have your rates notice emailed to you.

Change of Address/Details 

Any changes to your contact details, personal details, or the person responsible for paying the rates, must be provided to Council in writing.

The Local Government Act 2020 requires property owners and ratepayers to advise of any changes in ownership or mailing address.

Incorrect addresses and ownership records may cause unnecessary delays in the delivery of your rate notice. This may result in interest charges due to late payment of rates.

It is essential that you:

• Notify Council in writing if you change your residential or mailing address

• Ensure your solicitor or conveyancer notifies Council of ownership changes

The change of details online form is available to update below or a downloadable copy here(PDF, 154KB)

The form must be signed by all property owner/s, and the owner’s residential address is required for voting purposes.

If your name has changed, you need to provide us with supporting documentation, such as a marriage certificate or birth certificate etc.

If ownership of a property changes, liability for the payment of rates and charges remains with the owner recorded in Council records.

This will only be updated when Council receives a Notice of Acquisition/Disposition from the vendor, purchaser, solicitor, or conveyancer.

Notice is required to be sent within one month of transfer.

Click here to view form.