Paying your rates

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Financial hardship

Council understands that the COVID-19 pandemic has caused particular hardship to some individuals and businesses.

Council offers specific COVID support if you will have difficulty paying your rates.

Please contact our rates team to discuss options available to you. To find out more visit: www.centralgoldfields.vic.gov.au/council-financial-support-measures

 

Rates can either be paid in full (by 15 February, 2021) or by four instalments:

First instalment

30 September, 2020

Second instalment

30 November, 2020

Third instalment

28 February, 2021

 

Fourth instalment

31 May, 2021

If the first instalment amount is not received by 30 September 2020, payment of the full amount is due on or before 15 February 2021. Reminder notices are forwarded to ratepayers who elect to pay by instalments. Notices are forwarded at least two weeks prior to the due date.

Payment methods

Council provides the following payment methods:

Online 

PAY HERE

Minimum amount $20.00. Accepted cards: 

Credit Card Logos - Mastercard And Visa Payment - 2833x880 PNG Download - PNGkit

 By phone 

Please contact our Customer Service team on 5461 0600. 

By mail

Your cheque or money order can be made payable to 'Central Goldfields Shire Council' and crossed 'Not Negotiable'. If you require a receipt you should send your rate notice intact with your payment. If you don't require a receipt, please detach the bottom section of your notice and post your payment.

Payments should be mailed to: Central Goldfields Shire Council, PO Box 194, Maryborough VIC 3465

Direct Debit

Ratepayers who choose to pay via direct debit can nominate a payment amount - weekly, fortnightly, quarterly or annually which will be deducted from your bank account.

Please note that Council’s minimum payment amount is $20.00.

To apply, simply complete the Direct Debit Request form which includes terms and condition information. 

If you wish to change, cancel or suspend your Direct Debit please complete this form

Once completed return the forms via:

  • Email - mail@cgoldshire.vic.gov.au
  • Mail – Central Goldfields Shire Council, PO Box 194, Maryborough, VIC, 3465
  • In person - Council’s Customer Service Office, 22 Nolan Street, Maryborough.

Via BPay/BPay View

Payment can be made via BPay / BPay View and can be done via phone or internet banking.

The biller code and reference number are located under the 'How to Pay Your Account' information on the front of your rate notice and instalment notices next to the BPay logo.

Rates biller code: 8854

Payment can be made from your savings, cheque or credit card account.

Please contact your participating financial institution for information on how to use BPay.

Via Post Billpay

Online: 

Residents can pay their rates online via the Australia Post Billpay option.

To process your payment you require your rate notice and your debit or credit card details.

The Billpay code and reference number are located above the 'How to Pay Your Account' information on the front of the rate notice next to the Billpay logo:

Billpay Code: 0711

Ref: XXXX XXX8 XX14 etc

Please note that your transaction will not be complete until POSTbillpay displays a payment confirmation page with a receipt number.

By phone:

Via Australia Post Billpay – 13 18 16

In person: 

  • Australia Post outlets

Australia Post outlet opening hours may be subject to COVID-19 pandemic restrictions

Privacy

Please note that Australia Post complies with legal and regulatory obligations regarding privacy of personal information and that all on-line transactions will be encrypted for transmissions over the Internet.

Via Centrepay 

Centrepay is a direct bill paying service available to customers who receive a Centrelink payment. Council's minimum deduction amount is $20.00 per fortnight. 

Online

Visit www.centrelink.gov.au to register or to find out more.

Council's Centrepay Reference Number is 555-054-626-B

Rate Assistance

If you are suffering financial hardship, you may be eligible for rates assistance. For further information, visit Rate Payments Assistance.

Penalty interest

All payments of rates and charges must be received by the appropriate due date. Late or non-payment of rates will unfortunately incur an interest penalty.  The current interest rate as per the Penalty Interest Act 1983 is 10%. 

Failure to pay either the quarterly instalments or payment in full by the due date will result in interest being charged from the date on which each missed instalment is due.

For those ratepayers who elect to pay in full, where payment is not made by 15 February 2021, interest will be calculated as though the rates were being paid by instalments.

Any arrears shown on your rate notice need to be paid immediately as interest continues to accrue on arrears that remain outstanding.