Energy bill payments

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Having trouble paying your energy bill due to COVID-19?

The Australian Energy Regulator (AER) has set reasonable expectations of energy companies to protect householders and small business customers during the COVID-19 pandemic.

For suggestions on how to save energy while living and working from home during this period visit the AER website

The Essential Services Commission also has relevant information about the obligations for energy suppliers, noting: 

“We have reminded them of their obligations to help customers who are having trouble paying their bills. Ensuring those sectors can cope with an expected increase in the number of households and small businesses who need help with their bills is an immediate focus for us.”

More information can be found at www.esc.vic.gov.au

If you are experiencing difficulty paying your energy bills at this time please contact your energy provider.

Utility Providers assistance: 

 Working at Coliban Water company profile and information | seek.com.au Coliban Water

1800 244 323

https://www.coliban.com.au/coronavirus-covid-19/worried-about-paying-your-bill

Ballarat Begonia Festival - Central Highlands Water logo - Ballarat Begonia Festival Central Highland Water

1800 061 514

https://www.chw.net.au/home-business/customer-assistance

Telstra may be simpler, but where will revenue come from? Telstra             

13 22 00

https://www.telstra.com.au/aboutus/community-environment/community-programs/adversity-financial-hardship

 Optus adds GPJ to its experiential roster Optus  

1800 120 698

https://www.optus.com.au/about/legal/financial-hardship?sid=short:financialhardship:fy2018

dodo logo - PHD Media Australia Dodo

1300 907 283

https://www.dodo.com/customerupdate

Electricity Providers - Gas Suppliers | EnergyAustralia Energy Australia 

133 466

https://www.energyaustralia.com.au/home/energyaustralia-covid-19

AGL Energy | An Electricity Provider & Gas Supplier | AGL AGL  

131 245

https://www.agl.com.au/help/payments-billing/staying-connected-hardship-program?state=vic&cidi=A10540

Origin Energy – Sharpe Engineering Origin Energy

13 24 61

https://www.originenergy.com.au/billing-payments/financial-support.html

Red Energy - Electricity & Gas Providers Red Energy

131 806

https://www.redenergy.com.au/assistance 

Lumo Energy - Energy Company | Facebook - 1,847 Photos  Lumo Energy   

1300 660 293

https://www.lumoenergy.com.au/help/payment-difficulty

Simply Energy – DemandResponse Simply Energy

13 88 08

https://www.simplyenergy.com.au/covid-19-response

Tas Gas Review | Gas Plans, Rebates & Rates – Canstar Blue Tas Gas

1800 750 750

https://www.tasgas.com.au/customer-payment-support/request-payment-extension